This warranty is limited to the maximum cost of the stove and does not cover any additional costs incurred by the Owner or Third Party.

The warranty is only valid if:

  • The unit has been installed in accordance with the latest building regulations by a suitably qualified person
  • The condition of the chimney which services the stove is in accordance with the latest building regulations
  • All installation instructions in the manual have been followed
  • The stove is operated as described in the manual
  • The stove is only used to burn fuel as described in the manual
  • Any stove installed must have a rain cap fitted to the top of the chimney
  • The warranty is given only to the original consumer/purchaser and is non transferable

This Warranty Does Not Cover:

  • Damage resulting from the use of fuel not recommended in the manual
  • Breakage, or discolouration of the glass
  • Damage, or cracking of the firebricks
  • Damage to the baffles
  • Damage, or detachment of the door seal
  • Where a crack appears on top of stove, resulting from a layer of pipework placed all the way to ceiling with no twin-wall adapter or joist support to carry the weight of these pipes.
  • Parts which are damaged by external causes such as unadopted chimneys, thunderstorms. dampness., faulty plumbing, faulty fuel, and misuse in any way.
  • Any nuts or bolts of handles that become loose due to use or mistreatment, or neglect
  • Body paint peeling, or discolouration due to stove being over-fired
  • Breakage of glass
  • If the appliance is not serviced on a yearly basis according to full terms & conditions
  • Rust on metal parts unless reported prior to installation

5 Year Warranty

  • 1 year standard manufacturer’s warranty as in accordance with EU regulations
  • 4 year extended warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Stove Buddy

Contact us to find out more